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How dragon11 Handles Your Personal Information

This privacy policy explains exactly what data dragon11 collects when you open an account, make deposits via DANA, OVO, or GoPay, and use our platform — and how we protect it. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectionDANA, OVO, GoPay payment privacyYour right to access and delete dataCookie and device data clarityContact us to update your records
dragon11 How dragon11 Handles Your Personal Information
HOW WE PROTECT YOU

Data Security and Account Privacy Practices

We apply technical and organisational measures to keep your account data secure. Connections to dragon11 use SSL encryption so your session data and payment details travel safely between your device and our servers. We also monitor for unusual login activity — if we detect a new device or location accessing your account, we may ask you to verify via a one-time code sent to your registered mobile number. Your data is never used for purposes beyond what this policy describes.

SSL Encryption

Every session on dragon11 is encrypted via SSL. Your login details, account data, and payment references are protected in transit on both mobile and desktop.

Cookie Controls

We use cookies to keep you logged in and remember your preferences. You can manage cookie settings through your browser; disabling them may affect account session continuity.

Data Retention Policy

We hold your personal data only as long as your account is active or as needed to resolve outstanding queries. When you close your account, we follow applicable local retention rules.

Identity Verification

If a new device or unusual location tries to access your account, we send an OTP to your registered number before allowing entry — keeping your wallet and history safe.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or remove your personal data, our support team handles these requests directly. You can reach us through live chat on the dragon11 platform, by email, or through our Telegram support channel. We aim to respond to all data-related requests within a reasonable period and will confirm receipt when your request is logged.

Team online

Live Chat

Open the dragon11 site or mobile browser, tap the chat icon, and ask our support team to handle your data request directly from your account.

Email Support

Send your data access or deletion request to our support email. Include your registered mobile number so we can verify your identity before acting.

Telegram Channel

Our Telegram support handle is listed in your account dashboard. Message us there for privacy queries and we will escalate to the data team.

Common Questions About Your Privacy on dragon11

These are the questions we hear most often about how we handle personal data. If your question is not covered here, reach out through live chat or email and we will respond with the specifics of your account.

We collect your name, email, mobile number, and date of birth at registration. Device data and session logs are also collected automatically when you access the platform.

No. We receive only a transaction reference and wallet identifier from DANA, OVO, and GoPay. Your full e-wallet credentials and PIN are never stored on our systems.

Yes. Send a request via live chat or email with your registered mobile number. We will verify your identity and provide a summary of your stored account data.

Contact our support team through live chat, email, or Telegram. We will process your deletion request in line with applicable local law and confirm when it is complete.

We do not sell your data. We share limited data only with payment processors like DANA, OVO, and GoPay, and only what is strictly necessary to complete your transaction.

We retain data only as long as required under applicable Indonesian regulations or to resolve open queries. Once those obligations are met, your data is removed from active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.