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Terms and Conditions That Cover Your Account

These terms set out exactly what you agree to when you open and use a dragon11 account — from how deposits via DANA, OVO, and GoPay are handled, to what we expect from you as an account holder.

Account holder rulesDANA, OVO, GoPay coveredWithdrawal conditionsEligible regions applyAccount suspension terms
dragon11 Terms and Conditions That Cover Your Account
HOW WE HANDLE THIS

Our Commitments Under These Terms

We apply these terms consistently and without exception. Wallet linking, account verification, and fund handling all follow the same rules regardless of which payment method you use — DANA, OVO, or GoPay. If we make a change that affects your account, we notify you through the registered contact on file before it takes effect.

Account Data Handling Your account data is stored securely and used only for the purposes described in these terms — identity verification, payment processing, and account support. We do not sell it.
Wallet Verification Steps When you link DANA, OVO, or GoPay to your account, we verify ownership before processing any withdrawal. This step protects your balance from unauthorised access.
Account Security Practices We use SSL encryption on all account pages. If we detect unusual login activity, your account may be flagged for review — you will be asked to confirm identity before access resumes.
Requesting a Terms Change Review If you believe a terms update affects your account unfairly, contact support with your account ID and the specific clause in question. We review each case and respond in writing.
TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about a specific clause, a payment condition, or your account status? Our support team handles terms-related queries directly. You can reach us via live chat, email, or the in-app message option on your account dashboard. We aim to respond to terms and account queries within one business day.

Live Chat Start a live chat session from your account dashboard for direct, real-time answers on any terms clause or account condition you need clarified.
Email Support Send a detailed query to our support email address, found inside your account settings, for written confirmation of any terms-related decision or account change.
In-App Messaging Use the message option in the dragon11 mobile interface to raise a terms dispute or request a formal review of an account action tied to these conditions.

Common Questions About dragon11 Terms

These are the questions we get most often about our terms and conditions. If yours is not here, the support channels above will get you a direct answer.

No. Using your dragon11 account — including logging in, depositing via DANA or OVO, or placing any bet — means you have accepted the current terms in full.

If your account is suspended for a terms violation, any pending balance is reviewed. Verified funds from legitimate play may be returned; balances tied to a violation are forfeited as stated in these terms.

We notify you via the email or contact method registered to your account before a material terms change takes effect. You can also check this page directly for the current version.

No. These terms permit one account per person. Opening a second account — even with a different wallet like GoPay versus DANA — is a breach and can result in both accounts being suspended.

Yes. Any wallet linked to your account — DANA, OVO, GoPay — is subject to the payment and withdrawal conditions in these terms. Wallet ownership verification is required before the first withdrawal.

Raise it via live chat or email support with your account ID and the specific decision you want reviewed. We respond in writing and document each step of the review process.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.